Term & Conditions

Application

These conditions apply whether a contract has been made verbally or in writing.

Payment

Payment in full must be made before embarking on a tour, unless otherwise agreed by the company.  The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment.  All children must be accompanied by an adult: as such no child ticket can be issued independently.  All tour reservations are subject to availability.

Group Bookings

The purchaser acts on behalf of all passengers travelling on the vehicle.  If they do not intend to travel a representative must be chosen, and the tour company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. In the event of a cancellation, cancellation charges will automatically be sanctioned.  Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.

Departure

Departure times, locations and tour black-out dates are subject to change.  Customers are requested to confirm their reservation one week before travel.

Cancellation Policy

Our Cancellation policies may be applied in conjunction to any third party cancellation policy.

Additional penalties may be applied by the digression of individual tour providers or lovelreland.com.

We have provided cancellation policies for several but not all of our tour providers, please contact the provider directly if you have any questions or concerns about their policy.

loveireland.com is not liable or responsible for third party cancellation policies.

Extended Packages eg. Ring of Kerry Tours:

All package tour (eg All Railtours and tours with one or more overnights) cancellations are subject to an immediate administrative service charge of €50.00 per booking.  Applications to waiver this charge will only be considered if the application is made to loveireland.com in writing, and is accompanied by a medical certificate.

Extended Package Tours:

Outside 7 days prior to date of travel – €50 admin charge applies

Within 7 days prior to date of travel – 50% charge

Within 5 days prior to date of travel – 75% charge

Within 48 hours or ‘No-show’ to date of travel – 100% charge

Gray Line Ireland Tours

Newgrange & Hill of Tara Tour:

Owing to restricted seat availability on the Newgrange & Hill of Tara Tour final confirmation of numbers is required no later than 14 days prior to departure. Cancellations made within 14 days prior to date of travel will not be refundable.  Applications to waiver this charge will only be considered if the application is made to the Dualway Group in writing, and is accompanied by a medical certificate.

 

All Other Gray Line Ireland Tours:

Outside 14 day prior to travel – 100% refund less a €5.00 admin/ bank fee charge

Within 14 day or ‘No-show’ to date of travel – 100% charge

The charge is in relation to the total ticket price

Private Day Tour/ Coach Hire Cancellations:

All coach hire cancellations must be received in writing no less than 7 days prior to the date of hire.  A 15% administration fee will automatically apply to any cancellation.

Extreme Ireland Tours

  1. For extended tours, cancellation of your booking must be in writing or by email to Extreme Event Ireland. When written notification has been received by Extreme Event Ireland a fee of €€25 will be levied to cover administration costs.
  2. You are entitled to a full refund only if you give us 14 days notice of your intention to cancel.
  3. You are entitled to a 50% refund if you give us 7 days notice of your intention to cancel.
  4. If you choose to cancel 7 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability). Permission to do these 48 hours before departure is subject to a €25 euro fee and is entirely at the discretion of the Extreme Event Ireland Management.
  5. If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.

Railtours First Class

All package tour (with one or more overnights) cancellations are subject to an immediate administrative service charge of €50.00 per booking. Applications to waiver this charge will only be considered if the application is made in writing, and is accompanied by a medical certificate.

Extended Package Tours:

Outside 7 days prior to date of travel – €50 admin charge applies

Within 7 days prior to date of travel – 50% charge

Within 5 days prior to date of travel – 75% charge

Paddywagon Tours

  1. Cancellation of your booking must be in writing or by email to Paddywagon Tours (info@paddywagontours.com). When written notification has been received by Paddywagon Tours a fee of £30 pounds will be levied to cover administration costs.
  2. You are entitled to a full refund only if you give us 28 days notice of your intention to cancel.
  3. If you choose to cancel within 28 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure is subject to a £30 pounds fee and is entirely at the discretion of the Paddywagon Management.
  4. If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
  5. In the case if a private group booking or a private bus hire we would require 6 weeks notice of cancellation and a £300 administration fee.
  6. Tours already booked can not be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.

Cancellation by the Company

In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where three or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.

Breakdowns and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

Route and Vehicle

The company reserves the right to substitute vehicles (including those of other operators) or ancillary facilities.  The route used will be at the discretion of the company.

Passenger’s Property

All vehicles are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and what extent passengers’ property is carried. Large bulky items may not be able to be carried, and all steps should be taken to notify the company in advance of such requirements.  The company will not be held responsible for any lost or stolen luggage/personal belongings.

Food and Beverage

Food or drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle.

Refunds

Customers are entitled to a full refund in the event that the company cancels a tour.  All other refunds are at the discretion of the company.  Customers are not entitled to a refund or partial refund to avail of a special offer.

Complaints

In the event of a complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of the hire.

Contact Details

Dualway Coaches Ltd, Keatings
Park, Rathcoole, Co. Dublin
Tel: 00353 (0) 1 4580054
Email: info@dualway.com

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Ethos

The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Vision

To be a vibrant force in the world of transport and tourism by transporting customer experiences to new heights.

Mission

The Dualway Group is an innovative transport and tourism company caring for the needs of its customers, employees and affiliates…. through its commitment to safety, positive teamwork, and the friendly delivery of exceptional products and services.

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Values

The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Values

Customer Focused
Customers come first

Safety Focused
Safety is never compromised

Quality through Excellence
Delivering excellence by providing consistent Quality products and services and immaculately presented staff, vehicles and premises

Success Oriented

Achieving customer and industry recognition as market leader, having fun at work and maintaining profitability

Eco/ Socially Aware
Protecting the environment for future generations and remaining committed to involved charitable fundraising activity

Innovative – visionary, trailblazing and resourceful
By being creative in your thoughts and actions

Celtic Warrior Spirited
Passionate about your country and courageous enough to take on the unknown

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History

Award winning family run company operating since 1979 in Dublin passenger transport and tourism.

Starting as a small one man operation, Dualway has expanded slowly over three decades into a family run transport and sightseeing operation today operating two global brands and employing a team of 150.

Since 2004 Dualway has received four Service Excellence Awards from Failte Ireland, recognising its ongoing commitment to customer service excellence. In 2007 The Group was recognised for innovation and awarded the Dublin Tourism Business Award in the Tourism/Transport sector for being the first operator to introduce a multilingual tour to Dublin.

 

In 2012 The Dualway Group became the first transport operator in Europe to achieve Level 4 Business Excellence from EFQM (European Foundation for Quality Management) and were among the first companies to receive the Ireland Excellence Award for quality in 2013. The Dualway Group was recognised with the 2013 coveted industry Award for Safety by Fleet Coach & Bus.

The Dualway Group has a systematic fleet rejuvenation plan in place; the provides state of the art user friendly multilingual technology; delivers ongoing team training to ensure customer service excellence; and works to a continuous improvement philosophy towards being recognised as an employer of choice, a low emissions operator and a Best Practice organisation.

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Jobs Forum

Be Part of Our Multi Award Winning Team! “We hire for attitude and train for success!”

Proud winners of 15 awards and one of the first organisations to win an all Ireland Excellence award in January 2013.

Do Your Core Values Match Ours? If “YES” We Want To Hear From You! Take the first steps to your new career right now!

 

Apply Now! Exciting Driver/Guide Positions

Are you looking for an exciting and rewarding career change with the two biggest sightseeing global brands City Sightseeing and Gray Line? Are you passionate about Ireland and would love to meet different people and show them the best that our capital City and country has to offer? Have you a D category licence?  If your answers are “yes” to the above then you’ll want to read more here! We offer an extensive training programme run by professional Guides with years of experience.

Business Operations Manager: Your Expertise Is Needed!

Our company, the Dualway Group was founded in 1978 by our CEO’s father. We’re now the largest privately owned Coach Operator in Dublin boasting a fleet of 65 vehicles, we’re the home to worldwide brands: City Sightseeing and Gray Line and proud winners of 16 prestigious awards. We’re growing, and we’ve created a Business Operations Manager position reporting to our CEO, David McConn.  To find out more and how to apply click here.

 

Depot Coordinator Required For Our Dublin 12 Depot

We are seeking to recruit a Depot Coordinator for our Dublin 12 depot.  This role is ideally suited to ex-drivers and one that will see the successful candidate take ownership of the coordination and up-keep of the depot.  D Licence a distinct advantage! Working hours: 16:00-20:00 Working days: 5/7 For more information and how to apply click here.

Mechanical Foreman

An exciting new role at our Head Office in Rathcoole, Co. Dublin has arisen that will take ownership of the Garage based in Rathcoole.  Fantastic career advancement opportunities!  For more information and how to apply click here.

 

Send your cover letter and CV for our Head Office based positions to hr@dualway.com

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Graduate Program

The Dualway Group Graduate Program 2014

We hire for attitude and train for success.
The 2014 Graduate program offers a Graduate (Level 7 or above) the opportunity to join a fast paced dynamic company on a 12 month fixed term contract. Develop or build on your experience in planning, logistics, customer service, scheduling and on the spot problem solving! You will spend the first 9 months of the program training and working in the nerve centre of our company – the operations department.

Join the Operations team who manage the 50 vehicles and 70 drivers who work an array of diverse duties…..from city tours, scheduled day tours, scheduled orbital services, private coach hire, wedding transfers… You will become an integral part of this team and contribute daily to the successful running of the operation.For the last 3 months of the program, you can spread your wings and work in another function within the organisation choosing from….Sales and Marketing, Finance or Human Resources.To register your interest in our Graduate Program, please submit your CV and cover letter to dualwayhr@gmail.com We look forward to hearing from you soon!

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CSR/Community

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Environment

Environmental Policy

“Protecting the environment for future generations”

One of the core values Dualway holds close to its heart is to work as a sustainable, green organisation. As a transport company Dualway reduces the number of cars on the roads by operating its scheduled services and school runs.

Environmental Policy – Dualway Fleet:

Dualway is committed to its team and its community. That’s why Dualway is striving to operate as a near zero emission operator. Dualway’s fleet is minimum Euro 2 low emmissions with 50% of its fleet Euro 4 or above making it one of the greenest fleets in Dublin.
The Group commitment to the reduction in fuel usage has led to its acquisition of a depot close to the city centre and driver refresher courses focus closely on driving with fuel efficiency in mind with a target to reduce fuel waste by 15% per annum.

Environmental Policy – Dualway Depot:

Dualway has undergone an energy survey by SEI has worked through 2010 to manage energy consumption throughout the organisation. Following their recommendations the depot has been upgraded to maximise energy efficiency and reduce waste. Measures taken to date include:
* Switching to Airtricity
* Full insulation to regulation standard of offices and team canteen
* Energy efficient lighting
* Reduction in fuel usage by 15% using most fuel efficient route planning, new depot, driver training and newer vehicles

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Group Structure

About The Dualway Group

A wholly Irish owned and family-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality.

Coach Hire

With its professional, friendly and immaculately groomed team and its fleet of vehicles ranging from 29 to 80 seaters, Dualway’s knowledge and experience in the transport and hospitality industry ensures that every aspect of your event, from the booking stage to transport on the day, will be in good hands.

Sightseeing Tours

City Sightseeing open top bus tours offer the perfect way to enjoy city sightseeing. Operating in over 90 destinations around the globe, the Dualway Group own and operate the City Sightseeing brand in Dublin carrying 300,000 Dublin visitors annually on its sightseeing tours.

Gray Line –and operating in over 150 destinations and 6 continents worldwide, the Dualway Group own and operate the Gray Line Ireland license offering a diversity of day and extended tours to suit to every visitor taste.

Dublin Visitor Centre

The Dublin Visitor Centre, owned and operated by the Dualway Group, provides information on top attractions, things to do in Dublin and around Ireland, by the friendliest visitor information team in the Dublin. The Dublin Visitor Centre team have tried and tested and put together Dublin’s best activities and tips to ensure that visitors to Dublin get the best experience to suit their budget and time.

Awards

  • Fleet Coach & Bus Safety Award 2013
  • Ireland Excellence Award 2012
  • EFQM Level 4 2012
  • City Sightseeing Worldwide Tour Operator 2011