Frequently Asked Questions

We hope that this frequently asked questions page will answer any queries that you may have about your exciting trip to Ireland.

We’ve two main section:

How to browse loveireland.com

This section covers getting the most out of the website

Things to know about visiting Ireland

This section covers practical considerations you may have about visiting Ireland.

By making it easy for you to look up and book tours and attractions that suit your needs, we’ve made it simple for you to fall in love with Ireland.

Travel agents, tour operators & business partners should contact us directly about group bookings and/or other enquiries

Find your Tour or Attraction

It’s easy! just choose which Tour type  you are looking for from our menu of All Tours, City Tours, Day Tours or Attractions.

all  All Tours-All of the Tours and Attractions that we offer.

daytours  Day Tours –half day, day or overnight tours around the country taking in all that Ireland has to offer.

citytours  City Tours-Shorter city based tours, perfect for those who want to stay in town.

attractions  Attractions– the sites and sounds of Ireland and all of the iconic places you want to visit.

Next select your location in Ireland. IMPORTANT this is the tour departure point, not it’s destination.

Finally select which type of tour from our list, bus, night, rail, special offer or walking and you’ll get a list of tours that meet your criteria!

If you like, you can search just Tour type or just Tour type and Location, these options will give you a larger, but less precise selection.

Or you can just click the big City Tour, Day Tour or Attraction windows to go straight into all the tours in each category.

To quick book our most popular tours, just select the Quick Book option to go directly to the booking link for the tour in question.

We’ve also included a top 5 section. These give you out top 5 tours in each main category of City Tour, Day Tour or Attraction.

There is also an option to choose Tours and Attractions  by select providers-this will give you all the Tours and Attractions the company in question offer.

For those who know exactly what they want, try the Search bar to get a list based on a word, fragment or sentence search.

Arrange your Tour or Attraction list

Once you have a list of tours you can arrange them according to our symbol system.

We’ve included little symbols with each tour to let you know which ones you’ll love more! Tours and Attractions have at least one of these symbols each

couples  Romantic Couples. Tour or Attraction you and your significant other will enjoy, guaranteed.

groups  Groups. Tour or Attraction you can take a group on, please check group details when booking these tours

family  Family Friendly. Fun Tour or Attraction you can take the kids on.

night  Night. Evening and night Tour or Attraction, usually for adults only

free  Free Tour or Attraction you can do ‘on the house’

value  Special Offers. Tour or Attraction with combination prices or special offers available

energetic-city  Energetic City Breakers. Short and sweet Tour or Attraction for weekend city breakers.

culture  Cultural Curious Explorer. Tour or Attraction for those who just love soaking up culture.

nature  Gateway to Nature Traveller. Tour or Attraction for those looking to get away from it all and back to nature.

tour-operators-icon  Tour Operator. This Tour or Attraction is run by a company specialising in providing a top quality service & may have one than one option listed.

You can also use the Sort By tab to arrange Tours and Attractions by:  Original Order, A-Z, Z-A, Highest Price First, Lowest Price First.

Book your Tour or Attraction

Now that you’ve selected which tour best suits you, click the Book Now button to go directly to our safe & secure online booking system.

If a Tour or Attraction is free or if we can’t book if for you, the Book Now button will take you to the relevant page of that Tour or Attraction’s webpage.

Map, Reviews & Special Offers

We’ve included a Map to show you, where you each Tours or Attraction’s departure point and destination, the map will automatically show you the destination, zoom out to see the departure point. (Tour starts here sign)

You can check reviews of the Tours or Attractions, we’ve included a few and you can also link directly to Trip Advisor for more.

Special Offers, If there are any special offers available with a Tour or Attraction you’ll see the special offer symbol on the picture and an explanation in the special offer tab, this way you can get the most from your trip to Ireland. you may also see a special badge signalling an additional discount or promotion.

Prices listed on the webpage are the lowest available price for a given Tour or Attraction and may not be the General Adult admission or ticket price.

Enjoy your visit to Ireland & fall in love too.

Things to know about visiting Ireland

What currency is accepted in Ireland? 

The Euro is the only currency that is officially recognised as legal tender in the Republic of Ireland. The British Pound is legal tender in Northern Ireland.

Do I need a Passport / Visa to come to Ireland? 

Passports
To enter Ireland, you need a valid passport. UK citizens do not require a passport to enter Ireland but carriers by air or sea require some form of identification with a photograph (usually either a passport or driving license with photo). ALWAYS check what form of ID is required with your individual airline, ferry company or travel agent before travelling.

EU citizens are required to have a passport or national identity card; while citizens of all other countries must have a valid passport. ALWAYS check what form of ID is required with your individual airline, ferry company or travel agent before travelling.

Visas
Citizens of the EEA member states (the 27 countries of the European Union EU, together with Iceland, Norway and Liechtenstein) and many other countries including USA, Australia, Canada and New Zealand do not require visas to gain entry to Ireland. The full list of countries whose citizens do NOT require a visa can be found here.

Citizens of all other countries should contact their local Irish Embassy prior to travelling to Ireland. Irish visa information can be found on the Department of Foreign Affairs website and citizens information website

From July 2012 extending for a period of four years, tourists from 14 nations that previously did require a visa to holiday in Ireland will not need a separate Irish visa if they have a short-term UK visa. Check here for a list of the countries able to avail of this visa waiver scheme.

Where can I find places to eat?

Dublin has a wealth of fine restaurants and cafes offering every conceivable type of food. For more information on where to eat visit the Dublin Visitor Centre  to check out our guide to the pubs and restaurants of Dublin.

Where can I find a map of the city

Maps and tourist literature is available from any Dublin Visitor Centre or City Sightseeing shop or the other tourist offices around Dublin. Alternatively click here  to view a Google maps of the city.

Where can I get information on accommodation?

Information on all types of accommodation is available here. All the accommodation listings on the Dublin Visitor Centre site are approved.

How do I get from the Airport or the Ferry Terminals to the City?

Airport to City
There are a number of options for those looking to travel from the airport to the city or vice-versa.

  • Taxis are available outside both Terminal 1 and 2.
  • Aircoach offers services from Dublin Airport (Terminal 1 and 2) to the City Centre, South Dublin and Greystones on a 24 hours basis each day. Their City Centre service stops at most of the major hotels around Dublin City and their Greystones service stops at key locations in the Dublin South / North Wicklow area.
  • Dublin Bus operates the Airlink Express which serves both terminal 1 and 2. The Airlink will bring you into Dublin city centre and also connects with major bus and rail stations.  There are a number of local buses that can bring you to the city centre and around Dublin. Click here (link to Dublin Visitor Centre transport page) for more information

Ferry Terminals to City
If you are arriving to Dublin through a Ferry Terminal, there are a number of options open to those seeking to travel to the city from the Ferry Terminals.

  • From Dublin’s North Wall Terminal, visitors may get a bus or a taxi. A taxi will cost approximately €10.00 – €15.00
  • From Dun Laoghaire Ferry Terminal, visitors may take a taxi, bus or use the DART light rail. Both DART and Dublin bus tickets to the City Centre cost approx €3 for a single journey.

If you wish to travel to Dublin City Centre by bus from Dun Laoghaire, the No.7 or No.46a is recommended. Both leave regularly and take approximately 1 hour to reach the city centre. Alternatively, hop on a northbound DART towards the city centre. Dublin city centre has 3 DART stations: Pearse station,Tara street station and Connolly Station. Both Connolly station and Pearse station connect with intercity and commuter lines. Connolly Station also is connected with the LUAS red line.

What events are currently running in Dublin?

Dublin’s event calendar is always full. You can take a look at what’s on in our fair city by clicking here

Is smoking banned in Ireland?

Ireland was Europe’s first smoke free country. Since March 29th 2004, a smoking ban in the work place has been in force. The primary purpose of the prohibition is to afford protection to workers and the public who are exposed to harmful environmental tobacco smoke. Irish pubs, night clubs, restaurants and cafés are now smoke free zones. Smoking is not banned, and you can still smoke out of doors, in your hotel room, or in private accommodation.

Are there telephone information lines I can call?

Yes, you can call the following numbers to get Visitor Information in Ireland:

Dublin Visitor Centre+353 1 898 0700

Visit Belfast: +44 28 9024 6609

Cork City: +353 21 4255100

 

Galway Tourisminfo@galwaytourism.ieGalway Tourist Map

In addition there are a number of information lines run by the state agency, Failte Ireland, that can provide you with information on holiday destinations in Ireland. Please use the number for your country

Ireland: 1850 230 330 (all calls charged at local rates)
United Kingdom: 0800 0397000
USA: 800 223 6470
France: 01 53 43 1212
Canada: 1800 223 6470
French Belgians: 02 6739 940
French Swiss: 052 202 69 06
German Swiss: 052 2 02 6906/7
Italian Swiss: 052 2 02 6906
Sweden: 08 662 8510
Finland: 09 608 966
Denmark: 33 1580 45
Spain: 91 577 1787
Netherlands: 020 622 3101
Belgium: 02 673 9940
Italy: 02 869 0541
Norway: 22 56 33 10
Austria: 01 715 8317
Australia: 02 92996177
Germany: 069 92318550

Contact Details

Dualway Coaches Ltd, Keatings
Park, Rathcoole, Co. Dublin
Tel: 00353 (0) 1 4580054
Email: info@dualway.com

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Ethos

The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Vision

To be a vibrant force in the world of transport and tourism by transporting customer experiences to new heights.

Mission

The Dualway Group is an innovative transport and tourism company caring for the needs of its customers, employees and affiliates…. through its commitment to safety, positive teamwork, and the friendly delivery of exceptional products and services.

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Values

The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality

Values

Customer Focused
Customers come first

Safety Focused
Safety is never compromised

Quality through Excellence
Delivering excellence by providing consistent Quality products and services and immaculately presented staff, vehicles and premises

Success Oriented

Achieving customer and industry recognition as market leader, having fun at work and maintaining profitability

Eco/ Socially Aware
Protecting the environment for future generations and remaining committed to involved charitable fundraising activity

Innovative – visionary, trailblazing and resourceful
By being creative in your thoughts and actions

Celtic Warrior Spirited
Passionate about your country and courageous enough to take on the unknown

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History

Award winning family run company operating since 1979 in Dublin passenger transport and tourism.

Starting as a small one man operation, Dualway has expanded slowly over three decades into a family run transport and sightseeing operation today operating two global brands and employing a team of 150.

Since 2004 Dualway has received four Service Excellence Awards from Failte Ireland, recognising its ongoing commitment to customer service excellence. In 2007 The Group was recognised for innovation and awarded the Dublin Tourism Business Award in the Tourism/Transport sector for being the first operator to introduce a multilingual tour to Dublin.

 

In 2012 The Dualway Group became the first transport operator in Europe to achieve Level 4 Business Excellence from EFQM (European Foundation for Quality Management) and were among the first companies to receive the Ireland Excellence Award for quality in 2013. The Dualway Group was recognised with the 2013 coveted industry Award for Safety by Fleet Coach & Bus.

The Dualway Group has a systematic fleet rejuvenation plan in place; the provides state of the art user friendly multilingual technology; delivers ongoing team training to ensure customer service excellence; and works to a continuous improvement philosophy towards being recognised as an employer of choice, a low emissions operator and a Best Practice organisation.

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Jobs Forum

Be Part of Our Multi Award Winning Team! “We hire for attitude and train for success!”

Proud winners of 15 awards and one of the first organisations to win an all Ireland Excellence award in January 2013.

Do Your Core Values Match Ours? If “YES” We Want To Hear From You! Take the first steps to your new career right now!

 

Apply Now! Exciting Driver/Guide Positions

Are you looking for an exciting and rewarding career change with the two biggest sightseeing global brands City Sightseeing and Gray Line? Are you passionate about Ireland and would love to meet different people and show them the best that our capital City and country has to offer? Have you a D category licence?  If your answers are “yes” to the above then you’ll want to read more here! We offer an extensive training programme run by professional Guides with years of experience.

Business Operations Manager: Your Expertise Is Needed!

Our company, the Dualway Group was founded in 1978 by our CEO’s father. We’re now the largest privately owned Coach Operator in Dublin boasting a fleet of 65 vehicles, we’re the home to worldwide brands: City Sightseeing and Gray Line and proud winners of 16 prestigious awards. We’re growing, and we’ve created a Business Operations Manager position reporting to our CEO, David McConn.  To find out more and how to apply click here.

 

Depot Coordinator Required For Our Dublin 12 Depot

We are seeking to recruit a Depot Coordinator for our Dublin 12 depot.  This role is ideally suited to ex-drivers and one that will see the successful candidate take ownership of the coordination and up-keep of the depot.  D Licence a distinct advantage! Working hours: 16:00-20:00 Working days: 5/7 For more information and how to apply click here.

Mechanical Foreman

An exciting new role at our Head Office in Rathcoole, Co. Dublin has arisen that will take ownership of the Garage based in Rathcoole.  Fantastic career advancement opportunities!  For more information and how to apply click here.

 

Send your cover letter and CV for our Head Office based positions to hr@dualway.com

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Graduate Program

The Dualway Group Graduate Program 2014

We hire for attitude and train for success.
The 2014 Graduate program offers a Graduate (Level 7 or above) the opportunity to join a fast paced dynamic company on a 12 month fixed term contract. Develop or build on your experience in planning, logistics, customer service, scheduling and on the spot problem solving! You will spend the first 9 months of the program training and working in the nerve centre of our company – the operations department.

Join the Operations team who manage the 50 vehicles and 70 drivers who work an array of diverse duties…..from city tours, scheduled day tours, scheduled orbital services, private coach hire, wedding transfers… You will become an integral part of this team and contribute daily to the successful running of the operation.For the last 3 months of the program, you can spread your wings and work in another function within the organisation choosing from….Sales and Marketing, Finance or Human Resources.To register your interest in our Graduate Program, please submit your CV and cover letter to dualwayhr@gmail.com We look forward to hearing from you soon!

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CSR/Community

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Environment

Environmental Policy

“Protecting the environment for future generations”

One of the core values Dualway holds close to its heart is to work as a sustainable, green organisation. As a transport company Dualway reduces the number of cars on the roads by operating its scheduled services and school runs.

Environmental Policy – Dualway Fleet:

Dualway is committed to its team and its community. That’s why Dualway is striving to operate as a near zero emission operator. Dualway’s fleet is minimum Euro 2 low emmissions with 50% of its fleet Euro 4 or above making it one of the greenest fleets in Dublin.
The Group commitment to the reduction in fuel usage has led to its acquisition of a depot close to the city centre and driver refresher courses focus closely on driving with fuel efficiency in mind with a target to reduce fuel waste by 15% per annum.

Environmental Policy – Dualway Depot:

Dualway has undergone an energy survey by SEI has worked through 2010 to manage energy consumption throughout the organisation. Following their recommendations the depot has been upgraded to maximise energy efficiency and reduce waste. Measures taken to date include:
* Switching to Airtricity
* Full insulation to regulation standard of offices and team canteen
* Energy efficient lighting
* Reduction in fuel usage by 15% using most fuel efficient route planning, new depot, driver training and newer vehicles

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Group Structure

About The Dualway Group

A wholly Irish owned and family-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality.

Coach Hire

With its professional, friendly and immaculately groomed team and its fleet of vehicles ranging from 29 to 80 seaters, Dualway’s knowledge and experience in the transport and hospitality industry ensures that every aspect of your event, from the booking stage to transport on the day, will be in good hands.

Sightseeing Tours

City Sightseeing open top bus tours offer the perfect way to enjoy city sightseeing. Operating in over 90 destinations around the globe, the Dualway Group own and operate the City Sightseeing brand in Dublin carrying 300,000 Dublin visitors annually on its sightseeing tours.

Gray Line –and operating in over 150 destinations and 6 continents worldwide, the Dualway Group own and operate the Gray Line Ireland license offering a diversity of day and extended tours to suit to every visitor taste.

Dublin Visitor Centre

The Dublin Visitor Centre, owned and operated by the Dualway Group, provides information on top attractions, things to do in Dublin and around Ireland, by the friendliest visitor information team in the Dublin. The Dublin Visitor Centre team have tried and tested and put together Dublin’s best activities and tips to ensure that visitors to Dublin get the best experience to suit their budget and time.

Awards

  • Fleet Coach & Bus Safety Award 2013
  • Ireland Excellence Award 2012
  • EFQM Level 4 2012
  • City Sightseeing Worldwide Tour Operator 2011