Data Protection

Data Protection Policy

The General Data Protection Regulation (GDPR) very significantly increases the obligations and responsibilities for organisations and businesses around how we collect, use and protect personal information. At the centre of the new law is a requirement for organisations and businesses, like ours, to be fully transparent about how we are using and safeguarding your personal information, and also to be able to demonstrate how we are accountable for any data processing activities that we undertake.

This is our guide to how personal data is managed by evolve design limited, so please read it carefully.

As both a processor and handler of information data privacy is taken very seriously at evolve. It is important that you know exactly what we do with the personal information that you and others provide to us, why we gather it and what it means to you. This document outlines our approach to Data Privacy to fulfil our obligations under the General Data Protection Regulation [GDPR]. We also welcome it as an opportunity to reassure you of the importance we place on keeping your personal data secure, and of the strict guidelines we apply to its use.

We want you to be clear on:

  1. Who we are
  2. The information we collect about you
  3. When and how we collect information about you
  4. How we use your information*
  5. How we use analytics and automated processing platforms
  6. Who we share your information with
  7. How long we hold your information for
  8. Implications of not providing personal information
  9. The legal basis for using your information
  10. Processing your information outside Europe
  11. How to exercise your personal information rights
  12. How you should contact us
  13. Changes to this notice.

*This notice applies to all of our third party products, platforms and our own internal services. If you have any questions about how your information is gathered, stored, shared or used, please contact our Data Protection Officer. You have a number of rights in relation to your information, including the right to object to processing of your personal information for direct marketing or where the legal basis for our use of your data is our legitimate business interests or performance of a task in the public.

1.Who we are

Throughout this document, “we”, “us”, “our” and “ours” refers to City Sightseeing Dublin limited and/or the team that works within the company.

We have a registered address at:
Irish City Tours

Unit 12, Bluebell Ave

Dublin 12

2.The information that we collect about you

There are a number of reasons for gathering information about you. For instance, we need to know how to get in touch with you, we need to be certain of your identity so we can offer you products and services that give you the best possible customer experience. This information that we collect falls into various categories.

Identity & contact information
Name, contact details, internet protocol addresses as well as cookie identifiers, email address, work and personal phone numbers.

Financial details/circumstances
Bank account details, personal or company provided, administration records.

Information you provide us about others or others provide us about you
Someone gives us information about you, we may add it to any personal information we already hold and we will use it in the ways described in this Data Privacy Notice. Before you disclose information to us about another person, you should be sure that you have their agreement to do so. You should also show them this Data Privacy Notice. You need to ensure they confirm that they know you are sharing their personal information with us for the purposes described in this Data Privacy Notice.

Sensitive categories of data
We will only hold this data when we need to for the purposes of the services we provide to you or where we have a legal obligation to do so. Examples of when we use this type of data include:

  • Information about you provided by others
  • If you give us information about someone else, or someone gives us information about you
  • Information which you have consented to us using
  • Your agreement to allow us contact you through certain channels to offer you relevant services
  • Information from online activities
  • We collect information about your internet activity using technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy, which is available on our website
  • We collect information about your internet browser settings or otherwise Internet Protocol (IP) and other relevant information to help us identify your geographic location when providing you with our services.
  • Other personal information

Stakeholder data
Sometimes we may collect and use your information even though you are not a customer of ours. For example, you may be a supplier or a third party representative of one of our customers, or you may be in the process of engaging with one of our customers. In these cases, your own circumstances may have a material impact on the ability of our customers to perform their obligations to us, and we will need to consider these. If so, we will apply the principles outlined in this Data Privacy Notice when dealing with your information.

3.When and how we collect information about you

As you use our services, our third party affiliated products or make enquiries and engage with us, information is gathered about you. We may also collect information about you from other people and other parties, for example, when you are named in an application, from credit rating agencies and from sources where you have chosen to make your information publicly available, such as social media sites.

When we collect information about you:

  • When you ask us to provide you with certain products and services. For example, third party analytical products or platforms may require us to collect relevant information from you
  • When you use our website and the online services provided by us including mobile applications
  • When you or others give us information verbally or in writing
  • When you use our third party products or our internal services, we gather details about you
  • When you make information about yourself publicly available on your social media accounts or where you choose to make information available to us through your social media account, and where it is appropriate for us to use it, this information can help enable us to do things like:
  • Improve our service. For example, identifying common service issues
    • Personalise your online experience with us, including through the use of videos or apps
    • Contact you through the social media services, and enable you to share your experience and content via social media services. For a description on how social media services, our other third party platforms, plug-ins, integrations or applications work, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings.
  • From your online activities with third parties where you have given us your consent. For example, by consenting to our use of certain cookies or other location tracking technologies

4.How we use your information

Whether we’re using it to confirm your identity, to help in the processing of a third parties product, avail of an internal service or to improve your experiences with us, your information is always handled with care and the principles outlined in this Data Privacy Notice are always applied.

We use your information:

  • Should the need arise, to run loyalty and reward programmes you have signed up to
  • Contact you by post, phone, text message, email and social media, but not in a way contrary to your instructions to us or contrary to law
  • Recover bad debts you may owe us
  • Manage and respond to a complaint
  • To manage our business for our legitimate interests
  • In order to manage our business we may use your information to:
    • Carry out credit management checks
    • Provide service information, to improve our service quality and for training purposes
    • Conduct marketing activities and market research. For example, running competitions, promotions and direct marketing (provided that you have not objected to us using your details in this way), and research, including customer surveys, analytics and related activities
  • To run our business on a day to day basis including to:
  • Compile and process your information for statistical or research purposes (including, in some cases, making your data anonymous) in order to help us understand trends in customer behaviours and to understand our industry better
  • The directors of the company may in the future wish to sell, transfer or merge part or all of their shareholding in the business or assets or to buy a new business or the assets of another business or enter into a merger with another business. If so, we may disclose your personal information under strict duties of confidentiality to a potential buyer, merger partner or seller and their advisers, so long as they agree to keep it confidential and to use it only to consider the possible transaction. If the transaction goes ahead, the buyers or merger partner may use or disclose your personal information in the same way as set out in this Data Privacy Notice
  • To comply with our legal obligations, we need to use your information to comply with legal obligations including:
  • Complying with your information rights
  • Providing you with statutory and regulatory information and statements.
  • Complying with court orders arising in civil or criminal proceedings
  • Performing a task carried out in the public interest
  • Where you have given us permission, which you may withdraw at any time
  • In the case where you have given us permission, which you can withdraw at any time, we may:
  • Send electronic messages to you about third party product providers and our own internal service offerings from our company and/or our selected and trusted partners
  • Share your data with third parties so that they may send you electronic messaging about their own products and offers
  • Use cookies in accordance with our Cookie Policy
  • Use special categories of data, or sensitive data
  • Use information you have made public and combine with this with the activities outlined above
  • When we ask for your consent, we will provide you with more information on how we will use your data in reliance on that consent, including in relation to third parties we would like your consent to share your data with.

5. How we use analytics and automated processing platforms

We use automated statistical analysis of the information we collect about you as part of our business as a service provider, through;

  • Analysis of your information, that helps us to make digital marketing related decisions
  • Information you provide during your website visit or booking process
  • Information that may already be held about you by our company
  • Automated analysis of our customer and supplier information, including your information, as a whole helps us to manage our business for our legitimate interests.
  • It enables us to:
    • Make more informed business decisions, including improving the quality of third party products and internal services that we can offer. This includes information for the purposes of direct marketing, unless you have objected to us using your details in this way
    • Automated analysis of your information assists us to comply with our legal obligations
    • There are also certain automated analyses of your information that we will only carry out where you have given us your consent, which you can withdraw at any time
    • We will only automatically process your information to enable us to undertake the following activities where we have your consent:
      • Send electronic messages to you about third party products and our internal service offers from evolve and/or our selected trusted partners
      • Share your data with third parties so that they may send you electronic messaging about their own products and service offerings
      • Use sensitive categories of data, as set out in data protection legislation
      • Use information you have made public and combine this with the activities outlined above.

6. Who we share your information with

We only share your information with a select number of companies, and only as necessary. Sharing can occur in the following circumstances and/or with the following people or our authorised representatives:

  • Third parties we need to share your information with in order to provide a full customer experience – such as Wi-Fi on board providers, booking system provider or any other platforms that we may use within our company to provide a service to you.
  • We may disclose your information within our company to our staff and other third parties for administration, regulatory, customer care and service purposes, and in some cases to investigate or prevent fraud
  • Companies that provide support services for the purposes of protecting our legitimate interests
  • Your personal information remains protected when our service providers use it. We only permit third party service providers to use your information in accordance with our instructions, and we ensure that they have appropriate measures in place to protect your information
  • Our service providers include marketing and market research companies, analytics companies, investment companies, IT and telecommunication service providers, software development contractors, data processors, computer maintenance contractors, printing companies, file storage companies, custodians and providers of administration services, archiving services suppliers, debt collection agencies, budgeting and advice agencies, auditors and consultants, including legal advisors
  • We may also share information with the following third party providers to help us manage our business for our legitimate interests:
    • Trade associations and professional bodies, non-statutory bodies and members of trade associations or organisations
    • Persons making an enquiry or complaint
    • Business partners and joint ventures, for example, where we have an arrangement with one of our other customers. In such cases, we, our business partners or those involved in the joint venture will let you know that your information is being shared and who it is being shared with.
    • Statutory, regulatory bodies and law enforcement authorities. These include the Data Protection Commission, An Garda Síochána/police authorities/enforcement agencies, Revenue Commissioners, Criminal Assets Bureau, US, EU and other designated authorities in connection with combating cyber and other serious crimes as well as fraud prevention agencies.

7. How long we hold your information for

The length of time we hold your data depends on a number of factors, such as regulatory rules and the type of service that we have provided to you. Those factors include:

  • The type of service that we have provided to you. For example, we may keep data relating to an ongoing contract for a longer period compared to a booking made on one of our own or third party tours via our platforms
  • Whether you and us are in a legal or some other type of dispute with another person or each other
  • The type of data we hold about you.
  • Whether you or a regulatory authority asks us to keep it for a valid reason
  • As a general rule, we keep your information for a specified period after the date on which service related transaction has completed or you cease to be a customer. In most cases this period is 1 year.

8. Implications of not providing personal information

Sharing information with us is in both your interest and ours as we need your information in order to:

  • Provide our third party related products and internal services to you and fulfil our contract with you
  • Manage our business for our legitimate interests
  • Comply with our legal obligations
  • Of course, you can choose not to share information, but doing so may limit the services we are able to provide to you.
  • We may not be able to provide you with certain third party related products and internal services that you request
  • We may not be able to continue to provide you with or renew existing third party related products and internal services
  • We may not be able to assess your suitability for a third party related products and internal service, or, where relevant, give you a recommendation to provide you with additional services
  • When we request information, we will tell you if providing it is a contractual requirement or not, and whether or not we need it to comply with our legal obligations

9. The legal basis for using your information

We will use your data and share that data where:

  • It’s use is necessary in relation to a service or a contract that you have entered into or because you have asked for something to be done so you can enter into a contract with us
  • It’s use is in accordance with our legitimate interests outlined in this notice
  • It’s use is necessary because of a legal obligation that applies to us, except an obligation imposed by a contract.
  • You have consented or explicitly consented to the using of your data, including special categories of data, in a specific way
  • It’s use is necessary to protect your “vital interests”
  • In exceptional circumstances we may use and/or disclose information, including special categories of data, we hold about you to identify, locate or protect you, for example, if it comes to our attention that you are in imminent physical danger and this information is requested by An Garda Síochána or your relative
  • Where you have made clearly sensitive categories of data about yourself public
  • Where the processing of special categories of data is necessary for the establishment, exercise or defence of legal claims
  • Where authorised by law or regulation, we may undertake processing of special categories of data for a substantial public interest
  • Where the processing of criminal conviction data is authorised by EU or local law.

10. Processing your information outside Europe

Your information is stored on secure systems within our premises and with providers of secure information storage. We may transfer or allow the transfer of information about you and your third party products and services with us to some of our selected service providers and other organisations outside the European Economic Area (EEA), but only if they agree to act solely on our instructions and protect your information to the same standard that applies in the EEA. It must also be noted that, those external organisations may process and store your personal information abroad and may disclose it to foreign authorities to help them in their fight against cyber-crime and terrorism.

Using companies to process your information outside the EEA
Some of our service providers, for example IT, telecommunication, custodians and providers of administration services, analytical agents and contractors may be based outside of the EEA. Where we authorise the processing or transfer of your personal information outside of the EEA, we require your personal information to be protected to at least Irish standards and include the following data protection transfer mechanisms:

Adherence to the EU/US Privacy Shield. You can find more information on the EU/US Privacy Shield at including a list of all organisations that have signed up to the EU/US Privacy Shield framework.

11. How to exercise your personal information rights

Providing and holding personal information comes with significant rights on your part and significant obligations on ours. You have several rights in relation to how we use your information. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you ask us otherwise. In these cases, you have the right to:

  • Find out if we use your information, to access your information and to receive copies of the information we have about you
  • Request that inaccurate information is corrected and incomplete information updated
  • Object to particular uses of your personal data where the legal basis for our use of your data is our legitimate business interests or the performance of a task in the public interest.
  • Object to use of your personal data for direct marketing purposes. If you object to this use, we will stop using your data for direct marketing purposes
  • Have your data deleted or its use restricted. You have a right to this under certain circumstances. For example, where you withdraw consent you gave us previously and there is no other legal basis for us to retain it, or where you object to our use of your personal information for particular legitimate business interests
  • Withdraw consent at any time, where any processing is based on consent. If you withdraw your consent, it will not affect the lawfulness of processing based on your consent before its withdrawal.
  • We are obliged to respond without undue delay. In most instances, we will respond within one calendar month.
  • If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons why. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you ask us otherwise
  • You have the right to complain to the Data Protection Commission or another supervisory authority.

You can contact the Office of the Data Protection Commissioner at:

Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231
Data Protection Commission,
Canal House, Station Road,
Portarlington, R32 AP23, Co. Laois.

12. How you should contact us

If you have any questions about how your personal data is gathered, stored, shared or used, or if you wish to exercise any of your data rights, please contact our Data Protection Officer at:
Telephone: +353 (0)1 531 3762

Unit 12, Bluebell Ave


Dublin 12

13. Changes to this notice

We will update this Data Protection Policy from time to time. Any changes will be communicated to you and made available on this page.

Contact Details

Dualway Coaches Ltd, Keatings
Park, Rathcoole, Co. Dublin
Tel: 00353 (0) 1 4580054



The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality


To be a vibrant force in the world of transport and tourism by transporting customer experiences to new heights.


The Dualway Group is an innovative transport and tourism company caring for the needs of its customers, employees and affiliates…. through its commitment to safety, positive teamwork, and the friendly delivery of exceptional products and services.



The Dualway Group

Irish, privately-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality


Customer Focused
Customers come first

Safety Focused
Safety is never compromised

Quality through Excellence
Delivering excellence by providing consistent Quality products and services and immaculately presented staff, vehicles and premises

Success Oriented

Achieving customer and industry recognition as market leader, having fun at work and maintaining profitability

Eco/ Socially Aware
Protecting the environment for future generations and remaining committed to involved charitable fundraising activity

Innovative – visionary, trailblazing and resourceful
By being creative in your thoughts and actions

Celtic Warrior Spirited
Passionate about your country and courageous enough to take on the unknown



Award winning family run company operating since 1979 in Dublin passenger transport and tourism.

Starting as a small one man operation, Dualway has expanded slowly over three decades into a family run transport and sightseeing operation today operating two global brands and employing a team of 150.

Since 2004 Dualway has received four Service Excellence Awards from Failte Ireland, recognising its ongoing commitment to customer service excellence. In 2007 The Group was recognised for innovation and awarded the Dublin Tourism Business Award in the Tourism/Transport sector for being the first operator to introduce a multilingual tour to Dublin.


In 2012 The Dualway Group became the first transport operator in Europe to achieve Level 4 Business Excellence from EFQM (European Foundation for Quality Management) and were among the first companies to receive the Ireland Excellence Award for quality in 2013. The Dualway Group was recognised with the 2013 coveted industry Award for Safety by Fleet Coach & Bus.

The Dualway Group has a systematic fleet rejuvenation plan in place; the provides state of the art user friendly multilingual technology; delivers ongoing team training to ensure customer service excellence; and works to a continuous improvement philosophy towards being recognised as an employer of choice, a low emissions operator and a Best Practice organisation.


Jobs Forum

Be Part of Our Multi Award Winning Team! “We hire for attitude and train for success!”

Proud winners of 15 awards and one of the first organisations to win an all Ireland Excellence award in January 2013.

Do Your Core Values Match Ours? If “YES” We Want To Hear From You! Take the first steps to your new career right now!


Apply Now! Exciting Driver/Guide Positions

Are you looking for an exciting and rewarding career change with the two biggest sightseeing global brands City Sightseeing and Gray Line? Are you passionate about Ireland and would love to meet different people and show them the best that our capital City and country has to offer? Have you a D category licence?  If your answers are “yes” to the above then you’ll want to read more here! We offer an extensive training programme run by professional Guides with years of experience.

Business Operations Manager: Your Expertise Is Needed!

Our company, the Dualway Group was founded in 1978 by our CEO’s father. We’re now the largest privately owned Coach Operator in Dublin boasting a fleet of 65 vehicles, we’re the home to worldwide brands: City Sightseeing and Gray Line and proud winners of 16 prestigious awards. We’re growing, and we’ve created a Business Operations Manager position reporting to our CEO, David McConn.  To find out more and how to apply click here.


Depot Coordinator Required For Our Dublin 12 Depot

We are seeking to recruit a Depot Coordinator for our Dublin 12 depot.  This role is ideally suited to ex-drivers and one that will see the successful candidate take ownership of the coordination and up-keep of the depot.  D Licence a distinct advantage! Working hours: 16:00-20:00 Working days: 5/7 For more information and how to apply click here.

Mechanical Foreman

An exciting new role at our Head Office in Rathcoole, Co. Dublin has arisen that will take ownership of the Garage based in Rathcoole.  Fantastic career advancement opportunities!  For more information and how to apply click here.


Send your cover letter and CV for our Head Office based positions to


Graduate Program

The Dualway Group Graduate Program 2014

We hire for attitude and train for success.
The 2014 Graduate program offers a Graduate (Level 7 or above) the opportunity to join a fast paced dynamic company on a 12 month fixed term contract. Develop or build on your experience in planning, logistics, customer service, scheduling and on the spot problem solving! You will spend the first 9 months of the program training and working in the nerve centre of our company – the operations department.

Join the Operations team who manage the 50 vehicles and 70 drivers who work an array of diverse duties…..from city tours, scheduled day tours, scheduled orbital services, private coach hire, wedding transfers… You will become an integral part of this team and contribute daily to the successful running of the operation.For the last 3 months of the program, you can spread your wings and work in another function within the organisation choosing from….Sales and Marketing, Finance or Human Resources.To register your interest in our Graduate Program, please submit your CV and cover letter to We look forward to hearing from you soon!



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Environmental Policy

“Protecting the environment for future generations”

One of the core values Dualway holds close to its heart is to work as a sustainable, green organisation. As a transport company Dualway reduces the number of cars on the roads by operating its scheduled services and school runs.

Environmental Policy – Dualway Fleet:

Dualway is committed to its team and its community. That’s why Dualway is striving to operate as a near zero emission operator. Dualway’s fleet is minimum Euro 2 low emmissions with 50% of its fleet Euro 4 or above making it one of the greenest fleets in Dublin.
The Group commitment to the reduction in fuel usage has led to its acquisition of a depot close to the city centre and driver refresher courses focus closely on driving with fuel efficiency in mind with a target to reduce fuel waste by 15% per annum.

Environmental Policy – Dualway Depot:

Dualway has undergone an energy survey by SEI has worked through 2010 to manage energy consumption throughout the organisation. Following their recommendations the depot has been upgraded to maximise energy efficiency and reduce waste. Measures taken to date include:
* Switching to Airtricity
* Full insulation to regulation standard of offices and team canteen
* Energy efficient lighting
* Reduction in fuel usage by 15% using most fuel efficient route planning, new depot, driver training and newer vehicles


Group Structure

About The Dualway Group

A wholly Irish owned and family-operated, premium Dublin-based transport and tourism operator specialising in passenger transport, sightseeing tours and Dublin visitor hospitality.

Coach Hire

With its professional, friendly and immaculately groomed team and its fleet of vehicles ranging from 29 to 80 seaters, Dualway’s knowledge and experience in the transport and hospitality industry ensures that every aspect of your event, from the booking stage to transport on the day, will be in good hands.

Sightseeing Tours

City Sightseeing open top bus tours offer the perfect way to enjoy city sightseeing. Operating in over 90 destinations around the globe, the Dualway Group own and operate the City Sightseeing brand in Dublin carrying 300,000 Dublin visitors annually on its sightseeing tours.

Gray Line –and operating in over 150 destinations and 6 continents worldwide, the Dualway Group own and operate the Gray Line Ireland license offering a diversity of day and extended tours to suit to every visitor taste.

Dublin Visitor Centre

The Dublin Visitor Centre, owned and operated by the Dualway Group, provides information on top attractions, things to do in Dublin and around Ireland, by the friendliest visitor information team in the Dublin. The Dublin Visitor Centre team have tried and tested and put together Dublin’s best activities and tips to ensure that visitors to Dublin get the best experience to suit their budget and time.


  • Fleet Coach & Bus Safety Award 2013
  • Ireland Excellence Award 2012
  • EFQM Level 4 2012
  • City Sightseeing Worldwide Tour Operator 2011